1. Refresh and try again.
2. Try another browser or clear cache.
3. Note the page URL and what you clicked.
Then search this Help Center, or open a ticket / live chat with a screenshot. We’ll reply with your ticket number.
For websites: open Google rankings and run a check on the project. Confirm the project domain is correct.
For apps: confirm App ID and store.
If live SEO data isn’t available yet, you may see sample ranks — try again shortly or contact support.
Project → Connect → Sync now. If it still fails, disconnect and reconnect Google. Daily sync also runs automatically when the scheduler is active.
The app will show a clear message when you hit audits, keyword lookups, projects, or opportunities limits. Open Billing to upgrade, or wait until the monthly allowance resets.
Still stuck?
Support hours: Mon–Fri, 9am–6pm